A computerized user file tailored for the medical and social care sector

While the Ségur du Numérique (Digital Summit) has spurred strong mobilization around the digital transformation of healthcare, the social care sector also requires special attention. Due to its specific characteristics, this sector requires adapted tools. One example is the VivaLity Electronic User File (DUI) from the CEGI Group.

A SÉGUR DU NUMÉRIQUE AWARD-CERTIFIED TOOL

On the border between the Marne and Meuse departments, the Elan Argonnais Association in Ste-Menehould supports 350 people with disabilities. Adults and children receive support in their daily lives, covering various aspects such as school, housing, and work. This specialized support cannot be replicated in the healthcare sector. “In the social care sector, we sometimes encounter severe disabilities, requiring very long-term care,” observes Julien Taieb, CEO of the CEGI Group. “Furthermore, working methods are largely based on oral communication.” Under these conditions, the digital shift cannot be approached in the same way. The tools must be specifically adapted, and a period of familiarization must be taken into account.

Despite these constraints, other regulations apply. “When we opted for the digital patient record,” explains Julian Gobillard, head of department at Élan Argonnais, “we obviously wanted to optimize our use of digital data. But we also had to comply with the GDPR and the requirements of the ANS (French Digital Health Agency).” The solution quickly emerged with the deployment of the VivaLity computerized patient record. Since last January, this DUI (Digital User Record) has been listed under the Ségur du Numérique (French Digital Strategy) for Social and Medical-Social Establishments (ESMS) supporting elderly people or people with disabilities. Out of about thirty applicants, only 7 software vendors have achieved this to date, given the stringent requirements.

“The goal of the Ségur agreement is to populate the national digital health space with core services, standards, and common frameworks,” explains the CEO of the CEGI Group. “It’s about creating interoperability between all entities in the healthcare sector (medical and social care facilities, hospitals, general practitioners, laboratories, etc.), which until now have operated through more siloed systems. This has required upgrading solutions to guarantee the seamless and secure sharing of health data.” This certification, issued by the French National Health Agency (ANS), grants rights to facilities using such tools. Funding is available, notably through the Digital Health and Social Care Facilities program for Electronic Health Records (EHRs). In total, more than €630 million will be invested in EHRs to help them equip themselves with a solution by 2025. For these facilities, it also offers the opportunity to achieve long-term compliance with current standards. “Digitizing the file via VivaLity requires us to be very responsive,” explains Julian Gobillard. “The tool is constantly updated with new regulations and pushes us to organize ourselves accordingly. We are significantly improving the quality of our service.”

RESPECT FOR PROFESSIONAL PRACTICES

And in terms of services, this DUI (Digital User Record) has a broad scope. It collects data from various professions: administrative, healthcare, legal, educational, social, and more. All aspects of the user’s life are thus brought together. Within Elan Argonnais, it is organized around three components. The first is the user’s calendar. It records all appointments, takes into account attendance and absences in real time, and facilitates the facility’s planning. On the administrative side, it stores all types of forms, address information, health insurance and Social Security certificates, and more.

Finally, to support users, it offers a communication log, called “narrative transmission,” and a personalized project file. Monitoring, evaluation, objectives—all elements of the process are integrated. “This strengthens team cohesion,” says the head of the department. “We speak the same language and can track our projects from year to year. We save time, there’s less information loss, and we now have traceability for all our actions.” This satisfaction stems from the attention paid to the needs of social and medico-social establishments and services (ESMS), as Julien Taieb points out. “In this sector, professionals have little time to dedicate to tools. That’s why we offer a very user-friendly solution. Our tool is simple and interactive. Each professional will find an environment tailored to their needs, with targeted actions.” “

For organizations, it’s also an opportunity to acquire valuable management support through activity tracking, collaborative calendar management, and simplified dashboard creation… The indicators required by funding bodies (ANAP indicators, CNSA standardized activity reports for CAMSP and CMPP centers, SERAFIN-PH) are also easily accessible.

And the tool doesn’t stop there. New steps are planned for ANS certification. “We intend to continue working with the social sector, integrating new information security standards and developing new uses such as, for example, offline mode (post-data synchronization),” explains Julien Taieb. Always with the same guiding principle: maintaining compliance, as closely aligned as possible with actual usage.

” Marion BOIS

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